SERVICE MANAGEMENT
Enhanced Customer Experience
Optimal service that doesn’t end
Once your project has been delivered
A Customer Centric Approach Meaningful & Informative Insight
Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.
The Benefits of Dienstleistungsverwaltung
CONTINUOUS SERVICE IMPROVEMENT
Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses
STANDARDIZED PRINCIPLES
CUSTOMIZED REPORTING
Creating service level orientated reports, which can be used to identify efficiencies and cost savings
A COMPETITIVE ADVANTAGE
Understanding critical business outcomes that are important to you and your associated industry
Why GTT?
- Facilitating incident management, problem management, as well as escalation management
- Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
- Understanding your business requirements and providing prompt support when required
- Embedded partnership adding value across all aspects of the relationship with GTT
Related Services
Technisches Management
Enhance your internal expertise for both current & future requirements
Management von Kundenvorfällen
Increase your business support with resource designated specifically to you
Programm-Management
Simplify complex projects using dedicated experts & best practice frameworks
RELATED RESOURCES
GTT Recognized With Customer Experience Innovation Award
GTT Managed SD-WAN honored by CUSTOMER Magazine for ensuring secure, highly available networks that enable productivity for its global customers
HMY Group verdoppelt Kapazitäten von Cloud-Anwendungen auf vier Kontinenten mit GTT Managed SD-WAN
Das globale Fertigungsunternehmen im Einzelhandel stellte reibungslos von MPLS zu GTT’s Managed SD-WAN-Lösung um und reduzierte so seine Kosten pro Standort um 22% ohne Serviceunterbrechungen.
Positioning EtherVision as a differentiator for a better client experience, a channel partner webinar
EtherVision is GTT’s proprietary customer facing portal that not only offers views of all GTT services, ticket management and SD-WAN business policy management, it also shows our Channel partner a view of all their GTT customer activity with a simple LOA. Watch the webinar now.
OUR GARTNER RATING
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