A Customer Centric Approach
Meaningful & Informative Insight

Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.

The Benefits of Service Management

2. CONTINUOUS SERVICE IMPROVEMENT

CONTINUOUS SERVICE IMPROVEMENT

 

Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses

3. STANDARDIZED PRINCIPLES

STANDARDIZED PRINCIPLES


ITIL accredited resources working closely with you to understand your operational environments and principles

4. CUSTOMIZED REPORTING

CUSTOMIZED REPORTING


Creating service level orientated reports, which can be used to identify efficiencies and cost savings

5. A COMPETITIVE ADVANTAGE

A COMPETITIVE ADVANTAGE

Understanding critical business outcomes that are important to you and your associated industry

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WHY GTT?

  • Facilitating incident management, problem management, as well as escalation management
  • Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
  • Understanding your business requirements and providing prompt support when required
  • Embedded partnership adding value across all aspects of the relationship with GTT

 

Related Services

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