Utilize Case Study
Industry:
Professional Services
Services:
Managed ServicesSD-WAN
ENUTILIZE RELIES ON GTT CLOUD NETWORKING SERVICES FOR ITS ENTERPRISE CUSTOMERS.
UTILIZE AT A GLANCE
DEDICATED INTERNET ACCESS
broadband
managed services
Utilize is an IT consultancy on a mission to provide every business with the technology it needs to succeed, helping small to medium-sized enterprises in the UK make the most of their technology investments. Utilize partners with GTT to provide resilient, secure connectivity, compute, and managed services to enable digital transformation and innovation for its customers.
2018
EMPLOYERS WORLDWIDE
1997
Founded
ANNUAL REVENUE
APPROX $13MM
The Need
Utilize is an IT consultancy on a mission to provide every business with the technology it needs to succeed, helping small to medium-sized enterprises in the UK make the most of their technology investments. Utilize partners with GTT to provide resilient, secure connectivity, compute, and managed services to enable digital transformation and innovation for its customers.
Elevated service portfolio
Meets the continuous drive for innovation requiring a faster pace of adding and changing service requirements.
End-to-end provider
Predictable spend, streamlined management, one contract and a single bill. Support team during the pre-sales and quoting phase, as well as a dedicated team for post-sales activities and client support. The GTT self-service portal, EtherVision, offers enhanced control, visibility and life cycle management.
Expert operations team, global support
GTT channel partners are supported locally and globally by a dedicated and experienced channel management organization. Each partner has in-region channel managers, inside channel sales and support specialists, all linked directly with GTT’s global operations teams.
I have no hesitation in recommending GTT as a business partner to others, due to its strong service portfolio; its willingness to always take ownership in resolving any issues; and our great dialogue, which continues to deliver excellent business outcomes for our customers.
Andy Portlock, Group Operation Director, Utilize
The Solution
Utilize works to tailor the right technology and processes to the individual challenges faced by each customer’s business. Its experts work with clients to drive improvements in everything from application performance, user experience, automation and business intelligence to security and data protection.
GTT offers channel partners a range of connectivity, SD-WAN, security, cloud, voice and managed services. All are underpinned by its top-ranked Tier 1 internet backbone and hundreds of points-of-presence across six continents. GTT also helps its channel partners offer their clients greater flexibility and customizable network designs, leveraging a variety of market-leading technologies and its extensive regional access partner relationships.
GTT sets the service availability bar high when compared with other vendors. The number of service disruptions is low, and any issue has, on average, been resolved within about half the time allowed for in the SLAs. GTT’s great service reliability and support helps us keep our promises to our customers.
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