CUSTOMER INCIDENT MANAGEMENT
Dedicated Response
Understanding your business
To provide enhanced support
Talk to a Customer Incident Management Expert
Thank you for your information. One of our sales consultants will be in touch with you.
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Leading Incident Resolution. Effective Communications.
Your Customer Incident Manager is responsible for leading the resolution of incidents and managing the implementation of your critical requests. In collaboration with the shared GTT Operations, Customer Incident Management allows for customization and closer alignment with your business needs.
The Benefits of Customer Incident Management
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ESCALATION & OWNERSHIP
Technical understanding of your services ensuring speedy escalation of tickets and enabling faster service restoration
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MAJOR INCIDENT MANAGEMENT
Working in conjunction with your internal processes. All activities are designed to expedite service restoration
![Problem Resolution Problem Resolution](https://www.gtt.net/wp-content/uploads/2023/02/4-problem-resolution.webp)
PROBLEM RESOLUTION
Triggering trouble tickets as part of incident investigations, including any chronic issues that have been identified
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REGULARLY SCHEDULED REVIEWS
Scheduling regular meetings to review active incidents and improve results through post-mortem analysis
Why GTT?
- Global geographical presence 24x7x365
- Designated ownership regarding communication, response times and urgency for high priority items
- Comprehensive knowledge of your business objectives and the relevant requirements when managing high priority incidents and change requests
- Focusing on critical operational requirements and acting as a champion within GTT for areas of criticality
Related Services
Technical Management
Enhance your internal expertise for both current & future requirements
Service Management
Enhance your customer experience. Let us proactively optimize your services
Program Management
Simplify complex projects using dedicated experts & best practice frameworks
RELATED RESOURCES
Awards & Analysts
GTT Awarded Managed SD-WAN Leadership Status in Germany in 2024 ISG Provider Lens Network Report
The Information Services Group (ISG), a world-renowned technology research and market intelligence advisory firm writes: GTT delivers a large portfolio of tailored managed SD-WAN ...
Press Release
Retailer Kiabi Transforms Global Network with GTT, Expanding Capacity at New Locations & Enabling Business Growth
GTT’s managed connectivity and professional services enable enhanced omnichannel shopping experience, streamlined operations supporting commercial expansion across 430 sites
Awards & Analysts
GTT Recognized as the SASE Rising Star by the Information Services Group (ISG)
The 2024 ISG Provider Lens™ Network – Software Defined Solutions and Services Report reads that GTT has been awarded this year’s Rising Star in ...
OUR GARTNER RATING
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4.2
62 Reviews
88%
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as of the last 12 months