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SERVICE MANAGEMENT

Enhanced Customer Experience​

Optimal service that doesn’t end
Once your project has been delivered

service management

A Customer Centric Approach Meaningful & Informative Insight

Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.

The Benefits of Service Management

CONTINUOUS SERVICE IMPROVEMENT

Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses

governance management
STANDARDIZED PRINCIPLES
ITIL accredited resources working closely with you to understand your operational environments and principles
customized reporting
CUSTOMIZED REPORTING

Creating service level orientated reports, which can be used to identify efficiencies and cost savings

A COMPETITIVE ADVANTAGE

Understanding critical business outcomes that are important to you and your associated industry

Why GTT?

Related Services

SD-WAN

Transform your WAN with dynamic network traffic management

Project Management

Ensure the successful deployment of your complex solutions

Technical Management

Enhance your internal expertise for both current & future requirements

Customer Incident Management

Increase your business support with resource designated specifically to you

Program Management

Simplify complex projects using dedicated experts & best practice frameworks

OUR GARTNER RATING

Gartner Peer Insights Reviews
4.2


62 Reviews

88%
as of the last 12 months

Talk to an Expert

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