Support
With every interaction, we aim to be easy to work with and to connect you to the right people at the right time. There should be no surprises. See our guides below and our customer portal for more information on how we support you.
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Why Peak-Season Success Starts With Always-On Connectivity
Read post: Why Peak-Season Success Starts With Always-On Connectivity
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From Plan to Protection: 7 Steps to Deploying ZTNA
Read guide: From Plan to Protection: 7 Steps to Deploying ZTNA
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GTT & Corero | Solution Guide – Choosing the Right DDoS Service
Read white paper: GTT & Corero | Solution Guide – Choosing the Right DDoS Service
Quick guides
What to expect when working with us
Meet your team
Learn about your partners and how they guide you through your GTT journey
Thank you for your order
Let’s start building your service together
Get to know GTT EnvisionDX
Introduction to our customer portal and the features it offers
Your service is now live
Learn how our NOC is ready to support you
Get to know your invoice
Become familiar with your invoice format and other important information
Tell us how we’re doing
We want to hear from you, here’s how we do that
Professional services
Here’s how to add some experts to your team
Service termination
While we never want to see you go, learn how easy our disconnect process is
GTT EnvisionDX is our customer service management portal
Login to GTT EnvisionDX to raise a ticket, check order status and find other important account information
Tickets
View and manage your tickets using a simple ticket overview grid, updated in real time which is sortable and searchable. Open tickets from multiple locations including the tickets page, the monitoring map and your active services list.
Monitoring
See a global view of your sites, color-coded for issue categorization. Drill down to specific sites to see detail and export status to a file. Set custom thresholds and alert criteria for your individual sites and use the portal to see your network statistics reports.
Order management and quoting
View your order details, current order status, important dates, and access your project manager information, all from one place. You can also use the portal to request additional services from your account team.
Billing information
View your invoices from current and prior periods and initial billing inquiries and disputes online.
