Synamedia Case study

Industry:

Professional Services

Services:

Managed ServicesProfessional ServicesVoice/SIP Trunking

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Case study at a glance

DELIVER A TRULY GLOBAL NETWORK

DEPLOYMENT OF CONTACT CENTER

CUSTOMER SERVICE

Synamedia is changing the way pay TV operators, telcos and media companies entertain and inform viewers. In a world of infinite content and entertainment, differentiated and targeted content is the key to success. With its video platform, network, security and advanced advertising solutions, Synamedia is committed to providing the world's most complete, secure and advanced end-to-end open video delivery solution.

1,600+

WORLDWIDE EMPLOYEES

2018

FOUNDED

The Need

Synamedia had 12 months to complete the full carve-out from Cisco. The new organization had a clear challenge: It needed to separate physical locations and network infrastructure, as well as be in a position to service existing clients and start up new service platforms. Synamedia needed its network in place quickly in order to support major office and R&D consolidation.

Short time-frame

12 months

Start up new service platforms

Video platform, network, security and advanced advertising solutions

Upgrading existing clients

Migrating 15 million documents to Microsoft OneDrive and replacing 5,000 desk phones with softphones

We compared GTT's Tier 1 IP network with other global providers, and our speed test showed that GTT's network was faster and gave a higher performance. In addition, GTT's network had the reach we needed to get all our offices connected with highly resilient circuits.

Martin Smale – Global CIO, Synamedia

The GTT Solution

GTT Delivers a Truly Global Network

GTT’s Tier 1 global IP network provides high-capacity internet access (DIA) to all of the client’s office locations in Belgium, Canada, China, France, India, Israel, Singapore, UK and USA.

GTT Enables Synamedia’s Global Deployment of Contact Center in Microsoft Teams

Deployment of Contact Center in Microsoft Teams GTT also provided SIP trunking and 3,600 DDIs into Microsoft Teams for sites in 15 countries across Europe, North America and Asia Pacific. This includes 5,000 voice lines that GTT migrated to SIP on behalf of Synamedia. To support Synamedia's vision of an industry-leading "follow the sun" customer service, GTT has also worked with its partners Resonate and Luware to implement the first global roll-out of the Luware Stratus Agent, a cloud-based contact center solution for Microsoft Teams.