Call Center Services
Tap into a Smarter Call Center Business Model
Today’s enterprises require more from their call center provider. Providing an optimal customer service experience requires capabilities, such as intelligent routing, detailed reporting and a range of communication mediums to meet diverse end-user requirements. GTT’s call center services provide you with all of these capabilities and more, delivered simply and cost-effectively from the cloud.
This offering delivers rich functionality without the capex of traditional call center solutions, helping you to improve customer loyalty and reduce churn. The service includes features such as automatic call distribution and queue routing functionality, routing calls based on such parameters as geographic location and time of day, respectively. Call Center also provides agents and supervisors with in-depth monitoring and reporting for proactive resolution of issues.
Our Contact Center solution delivers a fully integrated multichannel platform, encompassing voice, email, chat, social networks and SMS. This service can be easily configured via browser-based tools, and can be up and running within weeks, allowing you to deliver improved customer care quickly. Contact Center is highly scalable, secure and available, with data security controls consistent with HIPAA, SOX 404 and SAS-70 Type II, as well as PCI DSS Tier 1 certification.
GTT’s Call Route offering provides complete routing control of DIDs and toll-free numbers across offices, call centers and geographies. All that is required is an Internet-enabled device to access our online portal, where you can route by single numbers or groups of numbers to one or more SIP trunks, route profile groups or chosen PSTN numbers.
Diverse set of call center, contact center and routing capabilities
Cloud-based offerings for lower capex and greater efficiency organization-wide
Improved customer satisfaction with intelligent call center routing and ability to interact with customers via different communication platforms
Ability to comply with diverse regulatory requirements such as HIPAA and PCI DSS, through stringent security controls
Services that are easy to deploy and use, with portals that can be used to route traffic or view in-depth reporting information
Complete routing control of calls on a global basis
Voice and Unified Communications
Optimize collaboration across your business with our suite of cloud-based communication services.
Take your voice network to the next level and expand communication globally.
Take advantage of full PBX functionality delivered from the cloud.
NPRG Service Provider Insights
For enterprises to get the most out of the cloud, selecting the right service provider is essential.
Learn more about how GTT can help your enterprise propel
collaboration, mobility and growth.