MANUFACTURING at a glance
Global voice and MPLS network provide local covers and redundant points of presence ensuring call quality and service availability.
Used SIP Trunking and IP/PBX centralized voice infrastructure and reshaped how its offices and employees communicated.
A carefully organized project plan to ensure a successful transition.
GTT provides the restaurant chain with fast, reliable access to its business operating systems across its more than 450 locations. GTT provides internet connectivity utilizing a mix of broadband and Dedicated Internet Access circuits, with 100Mbps download and 10Mbps upload speeds for each connection.
TENS OF THOUSANDS
ACROSS USA AND CANADA
A major international logistics and materials manufacturer had recently finished construction of its new North American headquarters facility. The organization was evaluating ways to centralize and streamline its voice communications services, which relied on individual PBX systems at each office and PRI circuits from a wide variety of local carriers. The company was moving to a centralized IP PBX from a leading vendor in a voice over IP (VoIP) environment. The manufacturer also wanted a provider that offered outstanding service and project management throughout the installation process to prevent disruption to operations or clients. Most importantly, the company sought a robust voice and data network with high-quality, high-availability voice services to support its large employee and client base.
Centralize Voice Services
GTT’s SIP Trunking service supports centralized SIP connections to IP PBXs, enabling clients to support calls to and from branch and remote offices via a single connection to GTT. GTT’s extensive voice and data network gave the manufacturer confidence in the availability and quality of its voice services.
High Quality, high availability connections
GTT connects to the manufacturer’s headquarters IP PBX with redundant, low-latency MPLS circuits to the GTT network, and SIP trunks connected to multiple GTT voice points of presence, providing voice quality and service availability to meet client expectations.
Service provider operational excellence
GTT deploys a dedicated team of engineers, project managers, and technicians to address every aspect of the manufacturer’s service, designing a solution and migration process that ensures technical success and on-time delivery.
GTT offers local voice services in over 60 countries around the world, and with GTT as its partner, the manufacturer can add locations whenever and wherever needed.”
The GTT Solution
As GTT and the manufacturer discussed the project, it
was determined that GTT would be an ideal fit for the
manufacturer’s requirements. GTT’s local voice service
covers more than 90 percent of the population of the
U.S. and Canada, which included all the manufacturer’s
office locations. Additionally, GTT’s SIP trunking
service supports centralized SIP connections to IP
PBXs, enabling clients to support calls to and from
branch and remote offices via a single connection to
GTT. GTT’s extensive voice and data network gave the
manufacturer confidence in the availability and quality
of its voice services
GTT worked with the manufacturer to design a
carefully organized project plan to ensure a successful
transition. GTT installed multiple high-speed MPLS
circuits and SIP trunks connecting the GTT voice
network to the manufacturer’s centralized IP PBX. The
MPLS circuits were provisioned with the highest class
of service on GTT’s network to guarantee call delivery
and quality. GTT performed testing to verify
configurations as well as inbound and outbound calling
capability, and then expanded the testing to one office
to validate support of remote offices over the
centralized connection. With that assurance, GTT
helped the company complete migrations to several
offices throughout the U.S. and Canada, starting with
offices not under contract for voice services with
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