Utilize Case study
Utilize relies on GTT Cloud Networking services for it’s enterprise customers.
Industry:
Professional Services
Services:
Managed ServicesSD-WAN
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Case study at a glance
DEDICATED INTERNET ACCESS
BROADBAND
MANAGED SERVICES

2018
EMPLOYERS WORLDWIDE
1997
Founded
$13MM
Approximate ANNUAL REVENUE

The Need
Elevated service portfolio
End-to-end provider
Predictable spend, streamlined management, one contract and a single bill. Support team during the pre-sales and quoting phase, as well as a dedicated team for post-sales activities and client support. The GTT self-service portal, EtherVision, offers enhanced control, visibility and life cycle management.
Expert operations team, global support
GTT channel partners are supported locally and globally by a dedicated and experienced channel management organization. Each partner has in-region channel managers, inside channel sales and support specialists, all linked directly with GTT’s global operations teams.
I have no hesitation in recommending GTT as a business partner to others, due to its strong service portfolio; its willingness to always take ownership in resolving any issues; and our great dialogue, which continues to deliver excellent business outcomes for our customers.
Andy Portlock - Group Operation Director, Utilize
The GTT Solution
Improving global collaboration and productivity
GTT sets the service availability bar high when compared with other vendors. The number of service disruptions is low, and any issue has, on average, been resolved within about half the time allowed for in the SLAs. GTT’s great service reliability and support helps us keep our promises to our customers.
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OUR GARTNER RATING
4.2

88%
