Application and Database Management
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Keep your business-critical applications and data layers running
Most enterprise IT teams already carry more than they can absorb. Adding application and database management to a team already responsible for networking security and user support creates coverage gaps that can cause performance degradation and security risk.
Application and Database Management manages your application stack and data layer across hybrid environments, delivering 24/7 proactive monitoring, end-to-end SLAs, real-time visibility and the depth of expertise that comes from managing these platforms at enterprise scale, globally.
When application management falls between teams
Application and database management is too infrastructure-specific for the application development team, too application-specific for the network and infrastructure team and too resource-intensive for a lean operations group already spread across multiple domains.
The gaps that result are both predictable and costly:
- Performance issues in database query execution go un-investigated until they escalate into user-facing outages
- Patching backlogs accumulate as teams prioritize reactive work over scheduled maintenance
- High-availability configurations degrade silently
- Monitoring coverage is fragmented across multiple tools with no unified view
- Capacity planning lags behind actual usage
- Compliance requirements for database access auditing and application security hardening require specialist knowledge
These are the operational reality for most enterprises running complex application stacks across hybrid environments. GTT’s managed service addresses them through a combination of purpose-built tooling and the round-the-clock attention that internal teams cannot realistically sustain.
With Application and Database Management, your organization can:
- Offload day-to-day application and database operations
- Maintain continuous visibility into application performance and database health
- Hold your managed applications to end-user and application-level SLAs
- Ensure patching and compliance configurations are maintained consistently and on schedule
- Scale resource coverage up or down through dedicated and shared service models
- Integrate application and database management with your broader Managed Hybrid Cloud environment
The GTT Application and Database Management difference
Proactive monitoring that catches problems before users notice
Most application and database issues don’t appear without warning. The question is whether
someone is watching closely enough to catch the early signals.
Without GTT
- Issues surface when users report them, not before
- No unified view across application, database and infrastructure layers
- Alert fatigue from undifferentiated monitoring tools causes genuine signals to be missed
- Overnight and weekend coverage gaps allow problems to compound before they are investigated
With GTT
- Continuous, proactive surveillance of application and database health
- Enjoy unified visibility across all layers
- Real-time intelligence surfaces meaningful signals rather than noise
- 24/7 service team coverage means issues are identified and actioned regardless of time zone or day of week
Results
Your team stops spending time on reactive investigation and starts receiving proactive notifications with context already attached
End-to-end SLAs tied to application outcomes
Infrastructure uptime metrics tell you whether the server is running. They don’t tell you whether
the application is healthy or whether end users are experiencing the performance the business
requires. GTT manages the full stack and backs it with SLAs at the level that matters.
Without GTT
- SLA coverage stops at infrastructure availability
- Users experience slow applications while infrastructure metrics show green across all components
- Performance degradation at the application layer is difficult to attribute without visibility into the database tier
- Compliance reporting requires manual correlation of data from separate tools
With GTT
- End-to-end SLAs cover the full managed stack
- GTT EnvisionDX provides integrated visibility across all managed layers
- Application-level metrics and database performance indicators are correlated in a single monitoring view
- Management spans any platform environment
Results
Accountability extends to what end users actually experience rather than stopping at the infrastructure boundary
Specialist depth across a broad platform portfolio
Managing Active Directory, Oracle Database, Microsoft SQL Server, MongoDB and Apache on the
same team requires a combination of expertise that is difficult and expensive to build internally.
GTT brings that depth without requiring you to hire or retain specialists for each one.
Without GTT
- Internal teams spread across multiple platforms
- Platform-specific tuning, hardening and optimization require vendor certifications that are expensive to maintain at scale
- Knowledge gaps in less-familiar platforms create uneven operational quality across the application estate
- Staff turnover concentrates critical operational knowledge in individuals, creating fragility
With GTT
- Deep, current expertise across web servers, relational databases, NoSQL platforms and identity services
- Platform management is governed by documented procedures and best practices
- Consistent operational quality applies across all managed applications
- Dedicated and shared resourcing models flex to your coverage requirements
Results
Your applications are managed by people who do this work every day across multiple enterprise environments. Operational quality and platform expertise stay consistent as your stack evolves
Flexible delivery models
There is no single right way to structure application management. GTT’s service
model accommodates every needed configuration.
Without GTT
- Managed service options are rigid
- Dedicated resourcing is either unavailable or cost-prohibitive for smaller application estates
- Central delivery models lack the contextual familiarity that on-site presence provides for complex environments
- Scaling coverage as the application estate grows requires separate contracts and provider relationships
With GTT
- Dedicated resources provide deep familiarity with your specific environment and operational culture
- Shared resource models deliver professional coverage for smaller estates without dedicated headcount costs
- On-site embedding integrates GTT specialists directly with your team for complex or sensitive environments
- Centrally delivered remote management maintains consistent coverage across geographically distributed estates
Results
You get the coverage model that fits your environment. As your needs evolve, the delivery configuration adapts without requiring a new provider search
Supported application and database platforms
GTT manages a broad portfolio of enterprise application and database platforms across web servers, relational and NoSQL databases and identity services. All platforms are managed consistently through GTT’s intelligent monitoring framework, with the same proactive coverage and SLA accountability regardless of the specific technology.
Coverage extends across hybrid environments: GTT Virtual Data Center, on-premises infrastructure, AWS and Microsoft Azure. Additional platforms can be assessed as part of the service design process.
| Category | Managed Platforms |
|---|---|
| Web and application servers | Apache HTTP Server, Apache Tomcat, Microsoft IIS |
| Relational databases | Microsoft SQL Server, MySQL, MariaDB Foundation, PostgreSQL, Oracle Database |
| NoSQL and document databases | MongoDB |
| Identity and directory services | Active Directory |
How it works
1
Assessment and service design
We begin with a structured assessment of your application estate. From this foundation, our specialists design a service model tailored to your environment, selecting the right resourcing configuration and integrating our monitoring toolset with your existing observability infrastructure.
2
Onboarding and baseline hardening
GTT takes over operational responsibility through a structured onboarding process that includes configuration documentation, security baseline review, monitoring agent deployment and alerting threshold calibration. For environments with existing operational debt, our specialists identify and remediate before transitioning to steady-state management.
3
Management and optimization
You get proactive monitoring, patch management, performance tuning, capacity tracking, incident response and scheduled maintenance. Regular optimization reviews assess query performance, configuration drift and evolving platform best practices. Service reviews provide transparent accountability and feed continuous improvement recommendations back to your team.
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Keep every application running at its best
Your applications and databases deserve the same depth of specialist attention as the infrastructure they run on. Application and Database Management delivers that expertise, 24/7.