MANUFACTURING Case Study

Industry:

Manufacturing

Services:

Managed ServicesMPLSVoice/SIP Trunking

MANUFACTURING at a glance

Complete reliability

Global voice and MPLS network provide local covers and redundant points of presence ensuring call quality and service availability.

Enhanced operations

Used SIP Trunking and IP/PBX centralized voice infrastructure and reshaped how its offices and employees communicated.

Effortless expansion

A carefully organized project plan to ensure a successful transition.

By leveraging GTT’s voice services and global voice network, a large manufacturer centralized its voice infrastructure and reshaped how its offices and employees communicated.

TENS OF THOUSANDS

EMPLOYEES

ACROSS USA AND CANADA

FOUNDED

450 NO. SITES

The Need

A major international logistics and materials manufacturer had recently finished construction of its new North American headquarters facility. The organization was evaluating ways to centralize and streamline its voice communications services, which relied on individual PBX systems at each office and PRI circuits from a wide variety of local carriers. The company was moving to a centralized IP PBX from a leading vendor in a voice over IP (VoIP) environment. The manufacturer also wanted a provider that offered outstanding service and project management throughout the installation process to prevent disruption to operations or clients. Most importantly, the company sought a robust voice and data network with high-quality, high-availability voice services to support its large employee and client base.

GTT offers local voice services in over 60 countries around the world, and with GTT as its partner, the manufacturer can add locations whenever and wherever needed.”

- GTT

The GTT Solution

As GTT and the manufacturer discussed the project, it was determined that GTT would be an ideal fit for the manufacturer’s requirements. GTT’s local voice service covers more than 90 percent of the population of the U.S. and Canada, which included all the manufacturer’s office locations. Additionally, GTT’s SIP trunking service supports centralized SIP connections to IP PBXs, enabling clients to support calls to and from branch and remote offices via a single connection to GTT. GTT’s extensive voice and data network gave the manufacturer confidence in the availability and quality of its voice services.

GTT worked with the manufacturer to design a carefully organized project plan to ensure a successful transition. GTT installed multiple high-speed MPLS circuits and SIP trunks connecting the GTT voice network to the manufacturer’s centralized IP PBX. The MPLS circuits were provisioned with the highest class of service on GTT’s network to guarantee call delivery and quality. GTT performed testing to verify configurations as well as inbound and outbound calling capability, and then expanded the testing to one office to validate support of remote offices over the centralized connection. With that assurance, GTT helped the company complete migrations to several offices throughout the U.S. and Canada, starting with offices not under contract for voice services with another provider.