SERVICE MANAGEMENT
Enhanced Customer Experience
Optimal service that doesn’t end once your project has been delivered
A Customer Centric Approach
Meaningful & Informative Insight
Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.
The Benefits of
GTT SERVICE Management
CONTINUOUS SERVICE IMPROVEMENT
Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses.
STANDARDIZED PRINCIPLES
ITIL accredited resources working closely with you to understand your operational environments and principles.
CUSTOMIZED REPORTING
Creating service level orientated reports, which can be used to identify efficiencies and cost savings.
A COMPETITIVE ADVANTAGE
Understanding critical business outcomes that are important to you and your associated industry.
WHY GTT SERVICE MANAGEMENT?
Facilitating incident management, problem management, as well as escalation management
Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
Understanding your business requirements and providing prompt support when required
Embedded partnership adding value across all aspects of the relationship with GTT
Related Services
Project Management
Technical Management
Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements.
Customer Incident Management
Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence.
Program Management
Simplifying your large, complex projects. Your Program Manager provides governance and contract management support to drive major transformational changes. Aligning with your business projects, helping execute your key transformation initiatives.
Industry Insights
Customer Satisfaction is Our Top Priority
Top Cybersecurity Trends of 2025: What You Need to Know
What is Network and Security as a Service (NSaaS) and How Does it Benefit Your Enterprise?
Why Managed Services Make Sense for a SASE Framework
The Big Takeaway: 97% Say Cybersecurity & Network Integration is the Logical Next Step
5 Common Ways Cybercriminals Spread Malware (and How To Outsmart Them)
How is ESG part of working at GTT?
Unlocking My Full Potential: The Power of Training, Mentoring and Learning at GTT
DDoS Attacks in the First Half of 2024
Our Gartner Rating
Global WAN Services
