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CUSTOMER INCIDENT MANAGEMENT

Dedicated Response

Understanding your business To provide enhanced support
customer incident management

Leading Incident Resolution. Effective Communications.

Your Customer Incident Manager is responsible for leading the resolution of incidents and managing the implementation of your critical requests. In collaboration with the shared GTT Operations, Customer Incident Management allows for customization and closer alignment with your business needs.

The Benefits of Customer Incident Management

Escalation Ownership
ESCALATION & OWNERSHIP
Technical understanding of your services ensuring speedy escalation of tickets and enabling faster service restoration
Major Incident Management
MAJOR INCIDENT MANAGEMENT
Working in conjunction with your internal processes. All activities are designed to expedite service restoration
Problem Resolution
PROBLEM RESOLUTION

Triggering trouble tickets as part of incident investigations, including any chronic issues that have been identified

Regularly Scheduled Reviews
REGULARLY SCHEDULED REVIEWS
Scheduling regular meetings to review active incidents and improve results through post-mortem analysis

Why GTT?

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Project Management

Ensure the successful deployment of your complex solutions

Technical Management

Enhance your internal expertise for both current & future requirements

Service Management

Enhance your customer experience. Let us proactively optimize your services

Program Management

Simplify complex projects using dedicated experts & best practice frameworks

OUR GARTNER RATING

Gartner Peer Insights Reviews
4.2


62 Reviews

88%
as of the last 12 months

Talk to an Expert

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