SERVICE MANAGEMENT
Enhanced Customer Experience
Optimal service that doesn’t end
Once your project has been delivered
A Customer Centric Approach Meaningful & Informative Insight
Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.
The Benefits of Service Management
CONTINUOUS SERVICE IMPROVEMENT
Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses
STANDARDIZED PRINCIPLES
CUSTOMIZED REPORTING
Creating service level orientated reports, which can be used to identify efficiencies and cost savings
A COMPETITIVE ADVANTAGE
Understanding critical business outcomes that are important to you and your associated industry
Why GTT?
- Facilitating incident management, problem management, as well as escalation management
- Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
- Understanding your business requirements and providing prompt support when required
- Embedded partnership adding value across all aspects of the relationship with GTT
Related Services
Technical Management
Enhance your internal expertise for both current & future requirements
Customer Incident Management
Increase your business support with resource designated specifically to you
Program Management
Simplify complex projects using dedicated experts & best practice frameworks
RELATED RESOURCES
HMY Group Doubles Cloud Application Capacity on Four Continents with GTT Managed SD-WAN
Global retail manufacturing business transitions smoothly from MPLS to GTT’s Managed SD-WAN solution, reducing their cost per site by 22% with no service interruptions.
Positioning EtherVision as a differentiator for a better client experience, a channel partner webinar
EtherVision is GTT’s proprietary customer facing portal that not only offers views of all GTT services, ticket management and SD-WAN business policy management, it also shows our Channel partner a view of all their GTT customer activity with a simple LOA. Watch the webinar now.
HMY Group Case Study
In the latest phase of GTT and HMY Group’s successful eight-year relationship, GTT has upgraded HMY Group’s network from MPLS to Managed SD-WAN, boosting efficiency across the global network and positioning HMY Group to expand into new countries while doubling bandwidth and reducing network costs by 22%.
OUR GARTNER RATING
62 Reviews
Talk to an Expert
Interested in learning more about GTT products & services? Please complete this short form to schedule a call with one of our sales consultants.
Thank you for your information. One of our sales consultants will be in touch with you.
