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Support

We're Here to Support You.

With every interaction, we aim to be easy to work with and to connect you to the right people at the right time. There should be no surprises. See our guides below and our customer portal for more information on how we support you.

Quick Guides

What to expect when working with us.

Meet Your Team

MEET YOUR TEAM

 

Learn about your partners & how they guide you through your GTT journey.



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Thank You For Your Order

THANK YOU FOR YOUR ORDER

 

Let's start building your service together.



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Get To Know Ethervision

GET TO KNOW ETHERVISION

 

Introduction to our customer portal & the features it offers.

 

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Your Service Is Now Live

YOUR SERVICE IS NOW LIVE

 

Learn how our NOC is ready to support you


 

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Get To Know Your Invoice

GET TO KNOW YOUR INVOICE

 

Become familiar with your invoice format & other important information.

 

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TELL US HOW WE're DOING

TELL US HOW WE'RE DOING

 

We want to hear from you, here's how we do that.



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Professional Services

PROFESSIONAL SERVICES

 

Here's how to add some experts to your team.




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SERVICE TERMINATION

SERVICE TERMINATION

 

While we never want to see you go, learn how easy our disconnect process is.



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EtherVision is GTT’s Customer Service Management Portal

Login to EtherVision to raise a ticket, check order status and find other important account information.

Click here to access EtherVision

MyPortal is the Customer Portal for GTT’s Infrastructure Division

If you have services with our Infrastructure Division use MyPortal to access your account information and raise tickets.

What is EtherVision?

Tickets

View and manage your tickets using a simple ticket overview grid, updated in real time which is sortable and searchable. Open tickets from multiple locations including the tickets page, the monitoring map and your active services list.

Monitoring

See a global view of your sites, color-coded for issue categorization. Drill down to specific sites to see detail and export status to a file. Set custom thresholds and alert criteria for your individual sites and use the portal to see your network statistics reports.

Order Management & Quoting

View your order details, current order status, important dates, and access your project manager information, all from one place. You can also use the portal to request additional services from your account team.

Billing Information

View your invoices from current and prior periods and initial billing inquiries and disputes online.

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Learn more about how GTT can help support your business collaboration, mobility and growth.

Contact Us
Call
Email
Contact Us
Newsletter
Sales Inquiries:
+1 512 592 4858
General Inquiries:
+1 703 442 5500
GTT NOC:
Toll Free: +1 855 829 9900 Non Toll Free: +1 512 592 4803
General Inquiries:
[email protected]
GTT NOC:
[email protected]